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On the login screen tap “Forgot password?” and enter your email — a reset link will arrive within a few minutes. Check your spam folder if it doesn’t show up. Your account email is the one you signed up with on our website.

Memberships are managed on our website, not inside the app. Sign in via your web browser to subscribe, update your payment method, or cancel. Your access in this app activates automatically once your membership is active.

Pull down on the screen to refresh. If that doesn’t help, force-close the app and reopen it. Still stuck? Log out and back in — your history is saved to your account and will reappear.

Make sure you tap the save button before leaving a screen. If you lost connection mid-entry, reconnect and try again — the app saves the most recent successful version. Past entries can be viewed from the relevant section’s history.